Your satisfaction is 100% unconditionally guaranteed. If you purchase a product from us and it does not meet your satisfaction, we will gladly refund, replace, or exchange your purchase. If the product you choose as a replacement carries a lower price, we will refund the difference. Please send it back to us following the instructions in the Return Requirements section in order to receive a refund, replacement or exchange. Please keep the following in mind: 

• Due to the nature of this business, we can only offer you 30-days to review your order from the time of receipt, and then return it for a 100% merchandise refund.
• We do not refund shipping costs, nor do we pay return shipping costs.
• Any alterations made to any items will void all warranties and will not be accepted as a return under any circumstances.
• Certain items will not be accepted as returns. Please see below.

Non-Returnable Items

1. Items not purchased from Progryp Gym Gear.
2. Products that have been modified or altered in any way
3. Discontinued and/or Clearance Sale Items
4. Special Order Items

Exchanges

To exchange any of our products follow the "Return Policy" listed on this page. Return shipping costs are the customer's responsibility unless the return is due to a Progryp Gym Gear error.

Defective or Damaged Products

We fully guarantee all of our products to be free from factory defects. If any product is found to be defective, or has been damaged in shipping, we will refund or exchange providing you follow the "Return Policy" listed on this page. You are responsible for shipping and handling costs.


Refunds

We will give a refund for any of our products that are damaged in shipping, are shown to have factory defects, or does not meet your complete satisfaction. Refunds or credits will not be given for products that have been used or damaged by customer from misuse or neglect, and custom orders are non-refundable (with the exception of those that have factory defects or are damaged in shipping).

Shipping charges or rush charges will not be refunded. Return shipping costs are the customer's responsibility unless the return is due to a progryp.com error. To receive a refund, follow the "Return Policy" listed on this page. Under no circumstances, will refunds or exchanges be given after our 30-day review period. 

Return Requirements

1. Fill out a RMA Request Form within 30 days of receipt of the order.
2. Print the RMA receipt that will be emailed to you once your request has been accepted.
3. Return the product in the original box with packing materials along with the RMA receipt and original packing sheet. Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
4. We recommend items be returned via UPS, FedEx, or insured USPS for proof of delivery.
   You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package if it is a return for an error on our part. 

Progryp Gym Gear must receive the item within 30 days of receipt of your return request order.